After receiving your order confirmation and payment, the company " Nibano " undertakes to deliver to the carrier all references ordered within 1 to 5 working days (subject to available stock and out of order embroidered or personalised clothing).

Shipping costs

✓ United Kingdom : Free UK delivery starting from 49 € ( 43.61 £ ) without VAT. For orders under 49 € ( 43.61 £ ) without VAT, we will charge 5.99 € ( 4.99 £ ) without VAT. 

✓ Europe : Free Europe delivery starting from 99 € without VAT. For orders under 99 € without VAT, we will charge 8.99 € ( 8.09 £ ) hors taxes. 

✓ Switzerland : Free delivery in Switzerland starting from 249 € without VAT. For orders unders 249 € without VAT, we will
charge 25 € hors taxes.

✓ Ukraine : Free delivery from 999 ua. For orders less then 999 ua orders will be shipped with nowa poshta on terms of their local pricelist.

When you place your order before 11h

Under normal conditions, the delivery will be made between 48h and 72h by our carrier (subject to available stock and out of order embroidered or personalized clothing).

Our carrier undertakes, by contract with the company " Nibano ", to deliver your order, by hand against signature, to the address of the buyer supplied by the company " Nibano ", or in the nearest relay-package, if the customer is not present at the delivery address.

In addition, the Product is transported at the risk and peril of the buyer. In any case, " Nibano " can not be held responsible if the carrier does not honor his delivery service at home for the cause of overload of the carrier (direct delivery in relay packages).

When your order is shipped outside the United Kingdom

The customer agrees to pay all taxes due on the importation of products, customs duty, value added tax, taxes due under the laws of the country of receipt of the order as well as shipping surcharges.

When you notice a delay in the delivery

Delivery will be made by different carriers in Europe. Possible delays do not entitle the buyer to claim damages. Are considered as force majeure releasing the seller from his obligation to deliver, war, riot, fire, strikes, accidents and the impossibility of being supplied.

When you notice an error in the delivery

In case of apparent defects, the buyer has the right of return under the conditions provided in this document.

The goods always travel at the risk of the recipient. Always check your parcel on arrival. You have 48 hours to make any reservations with the carrier in case of missing or damaged.

When your order is partial available

For reasons of availability, an order can be delivered in several times to the customer. The customer only pays for one delivery.

When you want 2 delivery adresses

If the customer wants 2 places of delivery, he places 2 orders, with related delivery costs.

* Orders placed between Friday and Sunday are shipped only the following Monday.

Collection of the goods

All orders can be collected in Glagow (UK) or Boryspol( UKRAINE) after making an appointment.

* Orders placed between Friday and Sunday can only be collected the following Monday.